ISACA members are entitled to 7.25 CPEs whereas PMI members are entitled to 5 PDUs.

9:00 – 9:30 Registration and Coffee
9:30 – 10:00 Welcome Speeches – Greetings and Remarks

Krikor Maroukian, Secretary, itSMF Hellas

ISACA Αthens Chapter

PMI Greece Chapter

ΕΕΔΕ & ΕΙΠ

BCS Hellenic Section

Prof. Panagiotis Georgiadis, General Secretary, HePIS

10:00 – 11:45
SESSION 1: Addressing the Need for Transformation in IT Services
10:00 – 10:45

Opening Keynote

"The ISM Method: Designing and Transforming IT Organizations with ITIL Practices"

Jan Van Bon, Chief Editor, Inform-IT, Knowledge Center for Service Management

10:45 – 11:05

 

"Greek Cadastre IT Service management"

Lefteris Lykouropoulos, Director of Digital Systems, Services and Products, KTIMATOLOGIO SA

11:05 – 11:25
"Minimize cost of entry for ITSM: HP Service Anywhere"

Ioannis Mangos, Senior Business Consultant, HP Software Greece & Cyprus

11:25 – 11:45 Break – Coffee
11:45 – 14:10
SESSION 2: Integrating IT Service Management and Governance
11:45 – 12:05
"Integrating ITIL and COBIT 5 to Optimize IT Process and Service Delivery"

Michalis Samiotakis, Member of BOD and Educational Committee, ISACA Athens Chapter

12:05 – 12:25
"Integrating the Project Portfolio Management and Service Portfolio Management: The Governance of Enterprise IT Perspective"

George Papoulias, Senior Project Manager, National Bank of Greece

12:25 – 13:10

International Speaker
"Delivering Professional IT Services: Mind the gap of Cultural Risks"

Harris Apostolopoulos, Strategy Consultant

13:10 – 14:10 Break – Lunch
14:10 – 17:00
SESSION 3: Critical Success Factors Towards the True Transformation into a Services Organisation
14:10 – 14:30
"Real life experience in implementing monitoring and managing systems"

Andreas Tsangaris, CTO & Stelios Zacharopoulos, Senior ITSM consultant, Performance

14:30 – 15:15

Keynote Speaker

"Proccess for managing service transition efficiently"

Ravinder Singh Zandu, Head - Business Consulting, Jandu Technologies Ltd.

15:15 – 16:15


Panel Discussion

Discussion Panel: Comments by the foreign speakers
"IT Service Management Transformation – A Shining Armour or a Challenge for Growth"?

Dr. George Tsakogiannis, General Manager, Bull
Dionisis Theodossiou, Deputy IT Director - CBS Migration Project Director, Geniki Bank
George Vlastos, Group ICT & Operations Director, National Bank of Greece
Jan Van Bon, Chief Editor, Inform-IT, Knowledge Center for Service Management
Ravinder Singh Zandu, Head - Business Consulting, Jandu Technologies Ltd.

Moderated by: Tasos Alefantos, International Representative, itSMF Hellas

16:15 – 16:35

"itSMF Chapter Governance"

Milan Zivkovic, Chairman, itSMF Serbia

16:35 – 17:00 Closing remarks and Certifications Draw
Krikor Maroukian, itSMF Hellas